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Patent Awards - Our Team

John & Susan Capps, Owners

It’s easy to say “we sell quality products”. What does that mean? Throughout our facility, you will see our commitment to quality. On the walls, in bathroom stalls, in the break room, it’s everywhere. This is what it says:

Our team is committed to on-time, error free delivery of products and services that meet or exceed customer expectations. We will work to build relationships with our customers and suppliers through process control, continuous improvement and teamwork to ensure that quality is never compromised.

But just hanging some words on a wall doesn’t mean anything if we don’t understand it or believe in it. What is said and what is done is often two very different things. Our team embraces our commitment to quality.


I do my best to wow the customer with little details that make all the difference. Things like remembering a customer's name or order preference and going the extra mile whenever possible. I help ensure customer satisfaction. This often entails things like notifying individual customers when their patent grants, making sure our customer care specialists have the tools they need to make our customers happy, as well as ensuring that our products are consistently entered each time. I absolutely love it when our customers tell me that they order from us simply because we make ordering easy and enjoyable. We do everything we can to get it right the first time!


We strive to create Raving Fans and deliver Five Star Quality. My goal is to help everyone on the Patent Awards team in our mission to exceed your expectations. By ensuring we receive quality materials and having efficient processes, we will deliver your awards quickly and appropriately.



I love helping you, our corporate customers; uncovering your needs and making your jobs easier. Having worked at Patent Awards for many years, I have learned where problems may arise so that I am able to find errors and correct them before they reach the next steps in our processes. This ensures that the rest of our team can create a quality product for you.

YOU are my first priority – “your wish is my command”. I don’t pretend to be a genie in a bottle, but do my best to ensure that your wishes come true. I am truly passionate to make your experience with us a remarkably excellent one.


Whether creating artwork for an award, doing design work, or handcrafting our framed awards, my goal is to create products that will showcase your achievement proudly for years to come!

I want you to be happy with your award and will do what I can to make that happen!


I create the artwork for the awards, double checking that everything is correct before passing onto production. I also prep many of the components used for the awards, always making sure to follow our specifications as well as ensure that high quality materials are being used on your award.

As Accounting Manager for Patent Awards, my main connection with the customer is through correspondence and phone calls having to do with Accounts Receivables.  Sometimes this is simple and other times it takes more creativity.

Financial matters don't have to be dull and boring. I like to add personality when touching the customer, further adding to the positive experience of working with Patent Awards.



I'm the main person that handcrafts the awards. When I'm working on your award, making a high quality product is my #1 priority. When handcrafting our products, what matters most to me is that each award is created to your specifications and that you will be proud to display it for years to come.


As an account manager here at Patent Awards my main focus is on the customers and their needs. I want to make ordering your awards a convenient and pleasant experience. I also want to make sure that our customers are absolutely delighted with their awards when they receive them. I am a people person and I truly enjoy the relationships that I am able to build with our customers. I would like to make sure that we always exceed your expectations, provide you with outstanding customer service and superb quality that you can proudly display on your desk or wall.

As you can see our team endeavors to provide exceptional services and premium handcrafted IP recognition awards or patent plaques for your home or office. We take great pride in the quality of our products and are confident you will be satisfied with your experience with our company. We strive to offer you the high quality patent plaques and frames with outstanding customer service that you just don't seem to find anymore. We strive to meet or exceed your expectations every time by personally handcrafting your plaque or frame using only premium materials. We want your experience with Patent Awards to be a positive experience each and every time.


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Patent Awards
488 East Bell Drive
Warsaw, IN 46582
Mon-Fri 8-5 ET

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